Can I use coupons or promo codes on wholesale orders?
No, our wholesale prices are set and cannot be combined with discounts.
Can I offer promotions on your devices at my place of business?
As stated in our Terms and Conditions, our Provider Partners must adhere to the MSRP set by Omnilux. You may only honor promotional pricing if it’s currently being offered on omniluxled.com and only for the duration set by Omnilux.
How fast are items shipped?
Processing can take anywhere from 2-3 business days. Once your order has shipped, you will receive an email with shipping information and updates.
How does the warranty work?
- All of our devices come with a two year warranty that will be effective from the day it is sold to your client.
- For more information about warranty, please review our warrant policy here. You may also contact our team at email@example.com.
What is your return or replacement policy for providers?
Omnilux does not accept customer returns on devices purchased from a provider.
All wholesale purchases are returnable within 30-days of purchase. Items must be returned in their original unopened and unused condition and orders must be returned in their entirety (ie, the full 10-pack). We will not accept partial orders or any opened items.
Please examine your order upon arrival for any discrepancies or defects. If there is a problem, please notify us within 5 days of receipt of shipment. More information about our return policy can be found here.
I am a US based provider and I am being charged taxes on my order, why?
- Unless you have submitted a reseller license with your application OR your business is based in a tax-free state - all applicable sales taxes will apply.
- If you have a reseller license that has not yet been uploaded, please contact firstname.lastname@example.org for further assistance.
Where can I find a list of consumer FAQs for my customers?
- Omnilux consumer FAQs can be accessed here, or through omniluxled.com.
Where can I find product how-to videos?
How-to videos can be accessed here.
Where can I find social media assets?
All marketing assets can be found here.
Do you offer drop shipping?
We do not offer drop shipping.